Discover how SMS and WhatsApp triggers in flows enable businesses to automate responses based on customer messages and improve real-time communication.

As businesses grow, customer conversations increase in speed. There are more messages, channels, and follow-ups. Teams often handle too much manually. This month, we worked on addressing this issue. Our December updates help teams stay organized, easily set up AI, and automate important customer messages directly from Shopify without making things complicated. Here’s What’s New Stay on Top of Conversations with Tags and Filters When you manage dozens or even hundreds of cust