Travellers ask questions at every hour, not just during business hours. This guide breaks down what a WhatsApp AI chatbot should handle on its own, when it should hand off to a human agent, and how travel agencies can measure whether it's actually converting enquiries into bookings.

Discover the most important WhatsApp Business best practices to improve customer engagement, organize conversations, run compliant campaigns, and avoid account restrictions.

WhatsApp booking reminders help clinics reduce missed appointments by automating confirmations, reminders, and follow-ups. Learn how clinics use WhatsApp automation to save staff time, improve patient engagement, and streamline appointment communication workflows in 2026.

Discover how to integrate Google Sheets with Mercuri to send personalized WhatsApp messages directly from spreadsheet data.

Discover how WhatsApp and SMS booking reminders help real estate businesses reduce missed site visits and improve client communication.

Discover how SMS and WhatsApp triggers in flows enable businesses to automate responses based on customer messages and improve real-time communication.

Learn how to automate WhatsApp booking confirmations for yoga classes using Wix Bookings and improve attendance with simple confirmation and reminder workflows.

Discover how restaurants can automate booking confirmations via WhatsApp to instantly notify customers, improve communication, and reduce no-shows with a simple workflow.

Understand why WhatsApp templates get paused and how template pacing impacts delivery. Learn how to fix and prevent campaign interruptions.

Learn how to recover abandoned carts using proven email strategies and multi-channel follow-ups with WhatsApp and SMS. This guide covers timing, personalization, and tools to boost conversions and recover lost revenue.

Can WhatsApp marketing really drive 12X ROI for an e-commerce brand? Teenbaan proved that it can. By rethinking how they used WhatsApp campaigns, moving away from generic promotional messages, and focusing on localized, video-first content, the brand transformed WhatsApp into a powerful revenue channel. Case Study Snapshot Initial Situation: Teenbaan’s WhatsApp marketing campaigns were delivering steady results at around 3X ROI , but performance had plateaued, and engagement

At Mercuri, every product update starts with one simple question: How can we help businesses get more value from every customer conversation? This month’s updates are built around that idea. They help you send the right message to the right customer at the right time . With January’s release, Mercuri introduces three powerful capabilities designed to improve campaign relevance, engagement, and results: Campaigns based on Conversation Tags Limited Time Offer Templates Media

The fitness industry has undergone a rapid transformation in recent years. Gyms are no longer just physical spaces; they are service brands that must inspire consistency, motivate members, and deliver seamless communication. From class reminders to membership renewals and trial follow-ups, every interaction shapes how a member feels about your gym. But here’s the challenge: gym staff cannot manually follow up with every lead, every inactive member, or every class booking. Mis

The Easiest Way to Integrate a Custom GPT into WhatsApp (No Code)

If you're a business owner, creator, or just curious about AI, you’ve probably asked:“Can I connect ChatGPT to WhatsApp without writing a...

Using WhatsApp for business without backup is risky. Messages get lost, there's no visibility or compliance trail, and customer context is easily lost. By backing up WhatsApp chats into Microsoft Teams with Mercuri, you ensure all conversations are centralized, searchable, and secure—improving accountability, compliance, and collaboration.

TL;DR If you're using Wix Bookings, you can automate booking confirmations on WhatsApp to instantly notify customers, reduce no-shows, and improve engagement. Instead of relying only on email or SMS, WhatsApp helps you: Confirm bookings in real time Share details like date, time, and location Send reminders and follow-ups automatically By connecting Wix with a tool like Mercuri, you can set up a simple workflow: Trigger (Booking Created) → Action (Send WhatsApp message) For